- Company name: Epiroc South Africa (Pty) Ltd
- Functional area: Information Technology
- Country: South Africa
- City: Johannesburg
- Date of Posting:J anuary 21, 2021
- Last date to apply: February 4, 2021
Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly
Take action on incidents which are approaching or have reached the point of breaching our service level agreements
Support end users and deliver IT services in the areas of Lotus Notes, ERP-system (BPCS & SAP), PC support, LAN and WAN, video- and web-conferencing, etc.
Mobile devices and tablets support and management including provisioning of hardware, plans and features
Provide hands on support to our specialist team with server, network, and telephony infrastructure
Advise customers and users on their IT needs and best practices
Contribute to continuous improvement as implementing standards with the overall target to increase efficiency
Represents Epiroc, IT as onsite person, for all IT needs of the customers
Other duties and responsibilities as assignedExperience requirements
2+ years’ experience in first (and second) line service desk operations with frequent customer contact and/or experience in a shared service environment.
Troubleshooting PC’s, laptops (preferably Dell experience)
Mobile devices and tablets management/support
ServiceNow helpdesk software
Microsoft Office 2013/2016 support
Networking, LAN/WAN – very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset
Lotus Notes basic end user support
End user Hardware support knowledgeEducational requirements
Diploma/Bachelor’s degree in information technology or equivalent experience
ITIL (Foundation) Certification is a plus
Fluency in English, spoken and written is a must. Other languages are an assetSoft skills & competences
Customer focused and business oriented
You are able to work in a team as well as independently, to be proactive and to work with many tasks simultaneously
You are analytical and enjoy solving problems in a complex environment
Able to communicate with non-technical end users in a professional way
Attention to detail, particularly when dealing with customers and their reported problems
Willing to research, learn and find solutions and have the ability to quickly understand new technology and processes
Able to work efficiently and effectively under high pressure in a fast pace environment
Closing Date: 04 February 2021
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com
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