Epiroc (Pty) Ltd Junior IT Technician – End User Support

  • Company name: Epiroc South Africa (Pty) Ltd
  • Functional area: Information Technology
  • Country: South Africa
  • City: Johannesburg
  • Date of Posting:J anuary 21, 2021
  • Last date to apply: February 4, 2021

Main Responsibilities:

Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly

Take action on incidents which are approaching or have reached the point of breaching our service level agreements

Support end users and deliver IT services in the areas of Lotus Notes, ERP-system (BPCS & SAP), PC support, LAN and WAN, video- and web-conferencing, etc.

Mobile devices and tablets support and management including provisioning of hardware, plans and features

Provide hands on support to our specialist team with server, network, and telephony infrastructure

Advise customers and users on their IT needs and best practices

Contribute to continuous improvement as implementing standards with the overall target to increase efficiency

Represents Epiroc, IT as onsite person, for all IT needs of the customers

Other duties and responsibilities as assignedExperience requirements

2+ years’ experience in first (and second) line service desk operations with frequent customer contact and/or experience in a shared service environment.

Troubleshooting PC’s, laptops (preferably Dell experience)

Mobile devices and tablets management/support

ServiceNow helpdesk software

Microsoft Office 2013/2016 support

Networking, LAN/WAN – very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset

Lotus Notes basic end user support

End user Hardware support knowledgeEducational requirements

Diploma/Bachelor’s degree in information technology or equivalent experience

ITIL (Foundation) Certification is a plus

Fluency in English, spoken and written is a must. Other languages are an assetSoft skills & competences

See also  Parity Software Full Stack Software Developer

Customer focused and business oriented

You are able to work in a team as well as independently, to be proactive and to work with many tasks simultaneously

You are analytical and enjoy solving problems in a complex environment

Able to communicate with non-technical end users in a professional way

Attention to detail, particularly when dealing with customers and their reported problems

Willing to research, learn and find solutions and have the ability to quickly understand new technology and processes

Able to work efficiently and effectively under high pressure in a fast pace environment

Closing Date: 04 February 2021

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com

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